Water in the house? Close the main, then call.
Water damage restoration in Orlando, one call away
Slab leak, AC closet overflow, storm water through the ceiling or mold after a leak. One call connects you with an independent restoration company that serves your ZIP. Line open 24/7.
What's wet, and how bad is it?
Four questions, about a minute. See the water category, typical drying equipment and the usual insurance picture.
Nothing you enter leaves your browser. It's an estimate for planning, not a quote. Only an on-site moisture check sets the real scope.
Where is the water coming from?
Pick the closest match. The source sets the water category.
Your drying scope estimate
Orlando
- Water category
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- Evaporation class
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- Extraction
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- LGR dehumidifiers
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- Air movers
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- Antimicrobial
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- Typical drying time
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- Moisture mapping & claim photos
- Done on site
Answer four quick questions to build your scope. In a hurry? Call (689) 220-7672
Before anyone starts work in your home
We connect your call with an independent company. We don't vet or certify them, so here is what to check. It takes five minutes and protects you.
- 1Ask for the company's Florida license number and look it up on the DBPR license search
- 2For mold work, confirm a Florida mold remediator license
- 3Ask for proof of liability insurance before work starts
- 4Get a written estimate and read any contract before you sign
- 5Keep your own photos, and ask for copies of moisture readings
Water damage and mold services in Orlando
Pick what happened at your house to see what to do first and how the cleanup usually goes.
- 01
Slab leaks & burst pipes
Leaks under the slab, split supply lines in walls and ceilings, and the wet flooring and baseboards that follow.Clean water if found early - 02
Hurricane & storm water damage
Rain driven in through a damaged roof, windows or sliding doors. Wet ceilings, insulation and walls dried and documented.Rain through the roof or windows - 03
Flood damage
Water that rose from outside: overflowing ponds, creeks and streets. Mud removal, cleaning and full drying.Contaminated water - 04
AC & water heater leaks
AC drain lines and pans, water heaters in garages and closets, washer hoses, dishwashers and fridge lines.Clean to gray water - 05
Sewage backups
Toilet and shower backups, main-line clogs and overflows. Containment, removal and disinfection of contaminated water.Contaminated water - 06
Water removal & drying
Extraction, dehumidifiers and air movers, with daily moisture readings until floors and walls are back to normal.Every water job - 07
Mold remediation
Containment, removal of moldy materials and drying that fixes the moisture behind it.Florida license required
Why Orlando homes take on water
Hurricanes and summer storms bring water in from above and from outside. Slab floors and year-round AC bring it from below and inside.
16 in
of rain across Orange County during Hurricane Ian, 2022
17.24 in
near Union Park, the county's highest total
10,591
housing units with losses in Orange County
Hurricane Ian put about 16 inches of rain on Orange County
In September 2022 Ian dropped about 16 inches across the county and 17.24 inches near Union Park. The county counts 10,591 housing units with losses of more than $243 million.
Source: Orange County CDBG-DR Hurricane Ian Action PlanCreeks and ponds can top their banks
The National Hurricane Center reported major flooding along Shingle Creek and the Little Wekiva River during Ian. In Orlo Vista, 13.2 inches in 24 hours overwhelmed the pond pumps and flooded homes, as Irma had in 2017.
Source: Orange County Orlo Vista/Westside Manor flooding FAQFlood zones are not the whole story
The City of Orlando lists heavy rain, tropical storms, nearby lakes and overloaded drainage as common causes of flooding. Flood insurance takes 30 days to start, and city residents can pay up to 20% less for flood insurance through FEMA's rating program.
Source: City of Orlando floodplain informationPast the meter, the pipes are yours
OUC is responsible for water mains and service lines up to and including the meter. A leak on the house side of the meter, including irrigation and hose bibs, is the property owner's to fix.
Source: OUC: report an outage or problem
Does homeowners insurance cover water damage in Florida?
It depends on where the water came from. Pick your situation to see how a standard Florida HO-3 policy often treats it. If you and your insurer disagree about a claim, Florida offers mediation through the Department of Financial Services.
Sudden water from plumbing, the AC system or a household appliance is the core water peril on a standard Florida HO-3 policy. After your deductible, drying and resulting repairs are often paid.
Typically paid
- Water extraction, drying and dehumidification
- Opening drywall or flooring needed to dry the house
- Repairing damaged finishes, plus contents up to your limits
- Living costs if the home cannot be lived in, under many policies
Watch for
- The failed pipe, drain line or appliance itself usually is not covered
- Leaks that went on for weeks are commonly excluded
- Florida generally bars claims not reported within 1 year of the date of loss
You generally have 1 year from the date of loss to give notice of a new or reopened property claim, and 18 months for a supplemental claim.
Fla. Stat. 627.70132Your insurer must acknowledge your claim within 7 days, inspect within 30 days of your proof of loss, and pay or deny within 60 days, unless factors beyond its control prevent it.
Fla. Stat. 627.70131Within 14 days of your first claim contact, your insurer must send you the Homeowner Claims Bill of Rights, which explains state mediation of disputed claims through the Department of Financial Services.
Fla. Stat. 627.7142General information, not insurance or legal advice. We don't file, adjust or negotiate claims.
The first 15 minutes after you find water
These protect your house, your safety and your records. Tap each one as you go.
Orlando ZIP codes we cover
Every residential Orlando ZIP, from Pine Hills to Alafaya.
Enter a 5-digit ZIP. The line covers 31 Orlando ZIP codes.
Leak at the street or the meter? OUC customers can call OUC at (407) 423-9018, 24 hours. Water inside the house is yours to deal with, and that's where we come in.
- Downtown and the historic lake districts
- Downtown, Parramore, Lake Eola Heights, Lake Cherokee, Lake Copeland, Lake Lawsona, Colonialtown South
- 32801 · 32803 · 32806
- College Park, Pine Hills and the northwest
- College Park, Rock Lake, Pine Hills, Lockhart, Hiawassee
- 32804 · 32805 · 32808 · 32810 · 32818
- Baldwin Park, Engelwood and Belle Isle
- Baldwin Park, Engelwood, Belle Isle, Airport Lakes, Citrus Square
- 32807 · 32812 · 32814 · 32822
- East Orlando toward UCF
- East Orlando and Alafaya, near the UCF campus
- 32817 · 32820 · 32825 · 32826 · 32828 · 32829 · 32831 · 32833
- Pine Castle and south Orlando
- Pine Castle, Edgewood and the neighborhoods south toward the airport
- 32809 · 32824 · 32827 · 32832 · 32837 · 32839
- Orlo Vista, Turkey Lake and the southwest
- Orlo Vista, Turkey Lake and the southwest side
- 32811 · 32819 · 32821 · 32835 · 32836
PO box ZIPs: 32802, 32815, 32830, 32853, 32854, 32855, 32856, 32857, 32858, 32859, 32860, 32861, 32862, 32867, 32868, 32869, 32872, 32877, 32878. Used for post office boxes, not street addresses. Give the street address of the property when you call.
UCF campus: 32816. University property is handled by the university, not by homeowners. Off-campus homes nearby use 32817 and 32826.
Heading to a game? Give the house two minutes first
A Magic night at Kia Center, a Florida Classic at Camping World Stadium or a Knights kickoff can keep you out of the house for six hours or more. Leaks do their worst damage when nobody is home.
Save (689) 220-7672- 1.
Don't leave the washer or dishwasher running
A hose that lets go while you are out can run for hours. Start them when you get back.
- 2.
Look at the AC closet
Water in the drain pan or on the floor around the air handler means the drain line is backing up. Turn the system off and call an HVAC tech before you go.
- 3.
Know where your main shutoff is
On many Orlando homes it is outside near the meter or by the garage. Find it now, not when the floor is wet.
- 4.
Save the number in your phone
If you come home to water, close the main, take photos, then call.
Questions Orlando homeowners ask
How much does water damage restoration cost in Orlando?
Nationally, Angi puts the average at about $3,800, but that is not a quote or an Orlando price. Your cost depends on the water category, how many square feet got wet, how long the water sat and how much flooring or drywall has to come out. No one can price it over the phone. A company measures the moisture on site and gives you a written estimate.
Who do I call about a leak at the street or the water meter in Orlando?
If OUC is your water utility, call OUC at (407) 423-9018, 24 hours a day. OUC is responsible for the mains and service lines up to and including the meter. Anything on the house side of the meter is the owner's. If your water bill comes from someone else, call the number on that bill.
How long do I have to report water damage to my insurer in Florida?
Florida law generally bars a property claim unless notice is given within 1 year of the date of loss, or 18 months for a supplemental claim (Fla. Stat. 627.70132). Policies can also require prompt notice, so report a loss as soon as you can.
Can a restoration company take over my insurance claim in Florida?
No. On policies issued on or after January 1, 2023, Florida law does not allow you to assign your post-loss benefits to a contractor. You deal with your insurer directly. Only a licensed public adjuster or an attorney may negotiate a claim for you for a fee.
Is rain that came in during a hurricane covered?
It depends on how it got in. Rain that entered because wind first damaged the roof, a window or a wall is often covered, usually subject to your hurricane deductible. Rising water from outside is flood and needs a flood policy. Your policy wording decides.
Does Florida require a license for mold remediation?
Yes. Florida licenses mold remediators and mold assessors under Chapter 468, Part XVI of the Florida Statutes. Ask for the license number and look it up on the Florida DBPR license search before work starts.
My AC closet is leaking. What should I do?
Turn the AC off at the thermostat, mop up what you can and photograph the closet and floor. The usual cause is a clogged condensate drain line. An HVAC technician clears the line; if the water reached drywall, flooring or the ceiling below, it needs to be dried too.
How fast does mold grow after water damage?
The EPA says water-damaged materials should be dried within 24 to 48 hours to prevent mold growth. In Orlando's heat and humidity, start the same day if you can.
I rent. Should I call a restoration company?
Tell your landlord or property manager first, in writing, with photos. The owner's insurance covers the building, so the owner needs to arrange the work. If water is still flowing and you cannot reach anyone, close the main shutoff.